Pricing FAQ
  • How does pricing work?

    Subscriptions are priced based on the size of your organization, which is determined solely by the size of your database.  Size is measured by either the number of donors or number of emailable records in your database. 

  • What is an emailable record?

    An emailable record is any record with at least one email address.  Records with more than one email address still just count as one emailable record.  

  • What is the minimum term?

    All subscriptions are month-to-month. You can cancel anytime.

  • Is email broadcast included?

    Yes, email broadcast is included, as is custom-branded email templates. And our email broadcast service is backed by our guaranteed delivery promise.

  • Is email unlimited? How much volume do we get?

    No we do not offer unlimited email as a standard feature. We do include pretty generous sending volumes though. For example, you can send to your maximum number of records 10 times per month at no additional fee. For example, if you're max system size is 50,000 emails, then your included email volume is 500,000 emails.

  • What if I need more email volume?

    If you've been a subscriber for at least 3 full months with a good email reputation, you can upgrade to an unlimited email plan. Unlimited email plans are an add-on.

  • Is support included?

    Yes, basic support is included which is both online customer support and knowledgebase.

  • Why is there a setup fee?

    We help you get your system setup and configured, help you with migrating your data, help get your team trained, and then we help you know about the features that will make the system work for you. Other providers just let you learn on your own but in our experience, the small setup fee and the additional services is a much more effective way to help our clients.

  • When am I billed?

    At the time of sign-up, you are billed the prorated amount for the current month and any setup fee. All subsequent bills are processed on the 1st of the month.

  • Can I get a free trial?

    We do not offer free-trials because we typically provide a lot of personal help to get you on-board and ready to use your new system. However, we do offer an extremely low-cost level with a very minimal setup fee. If that doesn't suffice, then we can provide access to a general-use sandbox to try out. Data may not be migrated from the sandbox.

  • How many user accounts can we have?

    There is no limit on user accounts and we do not charge any fee for the number of users.

  • Can we use our own domain?

    Yes, absolutely. We set up your website with a custom top-level domain like www.yourname.com. This is done for free at the 'Local' level and above.

  • What if I already have the domain?

    If you already own it, great. We'll send you instructions for modifying your DNS. If you already don't have it, we'll acquire it and perform all the configuration for you.

  • What form of payments do you accept?

    We accept Visa, MasterCard, American Express, Discover.


Pricing FAQ
  • How does this work?

    Subscriptions are priced based on the size of your organization, which is determined solely by the size of your database.  Size is measured by either the number of donors or number of emailable records in your database. 

  • What is an emailable record?

    An emailable record is any record with at least one email address.  Records with more than one email address still just count as one emailable record.  

  • Why is there a setup fee?

    We help you get your system setup and configured, help you with migrating your data, help get your team trained, and then we help you know about the features that will make the system work for you. Other providers just let you learn on your own but in our experience, the small setup fee and the additional services is a much more effective way to help our clients.

  • When am I billed?

    At the time of sign-up, you are billed the prorated amount for the current month and any setup fee. All subsequent bills are processed on the 1st of the month.