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FAQ

Below are some of our most common questions. If you have any questions or would like to talk to us, please call us (866) 257-7144 or email us at sales@blueutopia.com.

General Questions

bullet How long does it take to get up and running?

bullet What is the difference between a user and a supported user?

bullet What is included in the setup fee?

Pricing and Fees

Email Broadcast

bullet Why is integration important?

bullet Why Volume-based pricing?

bullet Will my emails end up in the spam folder?

bullet How easy is it to customize the email to look like our site?

bullet Can I have more than one list and does that cost any more money?

bullet Can I import our email list?

bullet How much does it cost to import?

bullet Do you report on the opens and other details?

Online Donations

bullet How do we get a customized donation page?

bulletHow much are the transaction fees?

bulletDo you collect all the information required for reporting?

bulletHow do we receive donor information?

bulletHow quickly can we get set up with online donations?

bulletHow quickly do we get the online donations?

bulletIf we go with Pro, what do we have to do to get a merchant account?

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